Key Takeaways

  • The Muzaffarpur Seva Portal went live on 1 August 2025 with 12 core services.
  • Citizens can apply for online certificates and pay taxes via Muzaffarpur online portals.
  • Bihar e-district projects now cover land records, water bills, and grievance redress.
  • Over 5,000 residents completed Muzaffarpur digital literacy training in 2025.
  • Muzaffarpur’s e-district project was shortlisted for the National Awards for E-Governance 2025.

E-governance in Muzaffarpur has moved from pilot to practice. The district’s new portal integrates Bihar digital services into one dashboard. Now residents no longer wait in queues for simple tasks.

Muzaffarpur Seva Portal: One-Stop Citizen Services

On 1 August 2025, the Muzaffarpur municipal corporation launched the Muzaffarpur Seva Portal. Twelve services went live, including:

  • Birth, death, and caste certificate applications
  • Property tax and water bill payments
  • Building plan approvals and trade licenses
  • Grievance submission and status tracking

This unified interface mirrors broader Bihar IT reforms and the state’s e-district rollout. It reduces paperwork and travel time, making online payments and approvals seamless.

Expanding Bihar E-District Projects

Muzaffarpur’s e-district implementation now covers 17 key services. Residents can:

  • View and download land records
  • Apply for water connections
  • Track welfare scheme benefits
  • File complaints with the municipal corporation

By linking local servers with NIC’s central hub, the district ensures 24×7 uptime and real-time updates.

Building Digital Literacy

To maximize adoption, the district partnered with Bihar’s IT department to train over 5,000 citizens in digital skills. Workshops covered:

  • Using the Seva Portal and mobile app
  • Filling forms for online certificates
  • Safe online payments and password best practices

These efforts reinforce Muzaffarpur digital literacy and prepare users for a Bihar digital future.

Recognition at National Level

In May 2025, Muzaffarpur’s e-district initiative was shortlisted for the National Awards for E-Governance 2025 under the Government Process Re-engineering category. This nod highlights the district’s drive toward efficient digital governance.

Did You Know?

  • Muzaffarpur hosts 25 digital kiosks (e-Suvidha centers) across rural blocks.
  • The Seva Portal mobile app has been downloaded over 10,000 times since launch.
  • Online grievance resolution time dropped from seven days to under three days.

FAQs

What services are available on the Muzaffarpur Seva Portal?

Users can apply for certificates (birth, death, caste), pay property tax and water bills, submit trade license applications, and lodge grievances.

How do citizens make online payments?

The portal integrates with Unified Payments Interface (UPI) and net banking. Users select “Pay Online,” choose the bill type, and complete payment in under two minutes.

What is Bihar’s e-district project?

It’s a state-wide scheme to digitize citizen services. In Muzaffarpur, 17 services are live, from land records to scheme benefits.

How can I get digital literacy training?

Workshops run monthly at the district library and community halls. Registration is free via the Seva Portal under “Digital Literacy.”